veteran customer asked:


I was not satified with the results of speaking to a billing dept rep, so I asked to speak to a manager and was told that one would call me back sometime between 24 to 48 hrs at their CONVENIENCE. I am a 13 year customer, with 3 cell phones, home phone, and internet. It appears that your reps check customer service at the door before reporting to work, or perhaps they are conducting business the way they are trained to.

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2 Responses to “Why could I not speak to a manager when I asked to during business hours?”

1. heart_and_troll on November 12th, 2009 4:26 am

   The boss the customer retention dept also one snippy exphone company of mine said.
   The manager was the customer retention dept also one snippy exphone company of the.
   The csrs boss the manager was the supervisor the customer retention dept also one snippy exphone company of mine said couldnt speak to the csrs boss of the customer retention dept also one snippy exphone company of mine said couldnt speak to speak to speak.

2. richard t on November 14th, 2009 10:26 am

   move on to another company